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Refunds & Exchanges

Refunds & Exchanges

We're pretty sure you will love your purchase, but if not, you can return or exchange the item.
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you need to exchange it for the same item, send us an email at with the subject line 'Exchange' and your order number. 

To return or exchange your product, you should mail your product to:
Forester Products 153 CoLab, Business Development Centre, Port Road, Letterkenny, Co Donegal F92E9E8, Ireland.

You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We highly advise using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item. All items are the responsibility of the customer until returned to our office. 

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